Returns, Refunds & Cancellation Policy

At MiniatureStore.in, We aim to provide our customers with high-quality collectibles and a smooth shopping experience. Please read the following carefully before placing your order.

Shipping Locations

• We currently ship across India.

• For international orders, please contact us directly at contact@miniaturestore.in to check availability and shipping options.

Processing Time

• Order Processing Time: Orders are typically processed within 1-2 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.
  

Shipping Options and Delivery Times

We offer the following shipping options:

1. Standard Shipping (4-7 business days):

   • Delivery to most locations in India.

   • Charges are calculated based on the weight and dimensions of the order.

2. Express Shipping (1-3 business days):

   • Fast delivery for urgent orders.

   • Additional charges apply based on location and package size.
     

Note: Delivery times may vary based on the destination, weather conditions, and unforeseen delays by the courier service.

Shipping Charges

• Shipping charges are calculated at checkout based on the order's weight, dimensions, and delivery location.

• The final shipping cost will be displayed during the checkout process before you place your order.
  

Order Tracking

• Once your order is shipped, you will receive a tracking number via email.

• You can use this tracking number on the courier partner’s website to monitor your shipment's status.
  

Delivery Address and Contact Information

• Please ensure that your delivery address and contact details are accurate at the time of checkout.

• If you need to update your delivery information after placing an order, contact us immediately at contact@miniaturestore.in.
  

Missed Deliveries

• If a delivery attempt is missed, the courier will typically try to deliver the package up to two more times.

• If delivery still cannot be completed, the package will be returned to us. We will contact you to arrange re-shipment; however, additional charges may apply.
  

Damaged or Missing Items

• If you receive a damaged package or if items are missing, please contact us within 48 hours of receiving your order.

• Email us at contact@miniaturestore.in with your order number and photos of the damaged items for a swift resolution.
  

Undeliverable Packages

• Packages may be returned to us if the address is incorrect, incomplete, or if the recipient is unavailable.

• We will notify you and attempt to arrange a re-delivery. Shipping costs for re-delivery will be charged to the customer.
  

International Shipping

• For customers outside India, please contact us at contact@miniaturestore.in to inquire about shipping options, estimated delivery times, and applicable charges.

• International customers are responsible for any customs duties, taxes, or additional fees that may apply in their country.

Returns & Refunds

• Due to the collectible and fragile nature of our products, returns are accepted only for defective or damaged items.

• Customers must notify us within 48 hours of delivery with supporting photos.

• Once verified, we will offer a replacement or a refund to your original payment method.

• Products must be returned in their original packaging and unused condition.

• Refunds may take 5–7 business days to process after approval.

• Please note: We do not accept returns for change of mind or customized/pre-ordered items.

Contact Us

For any questions or concerns about our Shipping and Delivery Policy, feel free to reach out to us at contact@miniaturestore.in.