Returns & Refunds policy

At MiniatureStore.in, we strive to ensure every product you receive is of the highest quality and handled with care. Each collectible is inspected and securely packed before shipping. However, if you experience any issue with your order, our Returns & Refunds Policy below outlines how we can help.

1. Eligibility for Returns

• Returns are accepted only for defective, damaged, or incorrect items.

• Customers must contact us within 48 hours of delivery to report any issue.

• To qualify for a return, the item must be:

  • Unused and in its original packaging

  • Accompanied by proof of purchase (order number or invoice)

• Returns will not be accepted for:

  • Change of mind

  • Custom-made or pre-ordered products

  • Items purchased during clearance or final-sale events

2. How to Request a Return

To initiate a return, please follow these steps:
Email us at contact@miniaturestore.in within 48 hours of delivery

1. Include the following details in your email:

   • Your order number

   • A description of the issue

   • Clear photos or videos showing the defect or damage

2. Our team will review your request and respond within 1–2 business days with next steps.

3. Return Shipping

• Once your return is approved, we will provide instructions for shipping the product back.

• Depending on the case, we may:

  • Arrange reverse pickup, or

  • Ask you to return the item to our warehouse.

• If the return is due to a defective or damaged item, we will cover the return shipping cost.

• If the return is for any other reason (e.g., incorrect address provided), the customer bears the shipping cost.

4. Refund Process

• After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Refund timelines may vary depending on your bank or payment provider.

Note: Shipping charges are non-refundable, except in cases where the return is due to our error.

5. Damaged, Defective, or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery at contact@miniaturestore.in.
Provide photos or videos of the product and packaging.
After verification, we will arrange a replacement or issue a refund.

6. Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

1. Check your bank account or payment provider again.

2. Contact your bank or credit card company, as it may take some time for refunds to appear.

3. If you still haven’t received your refund after 7 business days, please contact us at contact@miniaturestore.in for assistance.

7. Non-Returnable Items

Please note that the following items cannot be returned or refunded:

• Customized or made-to-order products

• Pre-ordered collectibles

• Clearance or sale items

• Gift cards or digital downloads

8. Contact Us

For any questions about our Returns & Refunds Policy, please reach out to us at:📧 contact@miniaturestore.in

Our team is here to help ensure your experience with MiniatureStore.in remains positive and worry-free.